Refund Policy

Introduction

At Environmental News Geo Poland ("we," "our," or "us"), we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures for refunds, including eligibility requirements, timeframes, and the process for requesting a refund.

By purchasing any product or service from our website at environmentalnewsgeopoland.com (the "Website"), you agree to be bound by this Refund Policy. Please read this policy carefully before making a purchase.

1. Products and Services Covered

This Refund Policy applies to the following products and services available through our Website:

1.1 Digital Products

This includes downloadable content such as e-books, reports, data sets, maps, and other digital resources related to environmental news and geographical insights about Poland.

1.2 Premium Subscriptions

This includes recurring subscription services that provide access to premium content, specialized newsletters, or exclusive features on our Website.

1.3 Online Courses and Webinars

This includes educational content such as pre-recorded courses, live webinars, and workshop sessions on environmental topics related to Poland.

1.4 Consulting Services

This includes personalized environmental consulting, research services, or expert advice provided by our team.

2. Refund Eligibility and Conditions

2.1 Digital Products

Due to the nature of digital products that can be instantly downloaded and accessed, we generally do not offer refunds for digital products once they have been purchased and the download link has been provided, except in the following circumstances:

• The digital product is defective or corrupted and cannot be accessed properly
• The product delivered does not match the description provided on our Website at the time of purchase
• The product was accidentally purchased twice (in which case only one purchase will be refunded)

Refund requests for digital products must be submitted within 7 days of the purchase date.

2.2 Premium Subscriptions

For monthly subscription plans:

• Full refunds are available within the first 14 days of your initial subscription if you are not satisfied with the service
• After the first 14 days, you may cancel your subscription at any time, but no partial refunds will be issued for the current billing period
• Cancellation will take effect at the end of your current billing cycle

For annual subscription plans:

• Full refunds are available within the first 30 days of your initial subscription if you are not satisfied with the service
• After the first 30 days, you may request a prorated refund for the unused portion of your subscription, less a 25% administrative fee

2.3 Online Courses and Webinars

For pre-recorded courses:

• Full refunds are available within 14 days of purchase if you have not completed more than 25% of the course content
• No refunds will be issued after 14 days or if you have completed more than 25% of the course content

For live webinars and workshops:

• Full refunds are available up to 7 days before the scheduled event
• 50% refunds are available between 7 days and 48 hours before the scheduled event
• No refunds will be issued within 48 hours of the scheduled event
• If you cannot attend, you may transfer your registration to another person or request access to a recording of the event (if available) instead of a refund

2.4 Consulting Services

• For pre-paid consulting packages, full refunds are available up to 14 days before the scheduled start date
• 50% refunds are available between 14 days and 7 days before the scheduled start date
• No refunds will be issued within 7 days of the scheduled start date
• For ongoing consulting services, you may cancel at any time, but no refunds will be issued for services already rendered

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@environmentalnewsgeopoland.com or through the Contact Form on our Website
2. Include the following information in your request:
   • Your full name
   • Email address used for the purchase
   • Order number or transaction ID (if available)
   • Date of purchase
   • Name of the product or service purchased
   • Reason for requesting a refund
   • Any relevant supporting documentation or screenshots

3.2 Refund Review Process

Once we receive your refund request, we will:

1. Acknowledge receipt of your request within 2 business days
2. Review your request against our refund eligibility criteria
3. Verify your purchase details and usage of the product or service
4. Make a decision regarding your refund request within 5-7 business days
5. Notify you of our decision via email

3.3 Refund Processing

If your refund request is approved:

• The refund will be processed using the same payment method used for the original purchase
• Depending on your payment provider, refunds may take 5-10 business days to appear in your account
• For credit card payments, refunds may take 1-2 billing cycles to appear on your statement
• Upon processing the refund, your access to the purchased product or service will be revoked

4. Exceptions and Special Circumstances

4.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services, please contact our technical support team before requesting a refund. We are committed to resolving technical issues promptly and may be able to address your concerns without requiring a refund.

4.2 Service Outages

In the event of extended service outages or technical difficulties on our part that significantly impact your ability to access our services, we may offer:

• A partial refund proportional to the duration of the outage
• An extension of your subscription period
• Credit toward future purchases

4.3 Special Promotions and Discounted Purchases

Products or services purchased at a discount of 50% or more, or as part of a special promotion explicitly marked as "non-refundable," may not be eligible for refunds unless required by applicable law.

4.4 Force Majeure

In cases of events beyond our reasonable control (such as natural disasters, pandemics, or civil unrest) that affect our ability to deliver services, we will make reasonable efforts to provide alternatives such as rescheduling events or offering comparable services. Refund requests in these circumstances will be evaluated on a case-by-case basis.

5. Cancellation Policy

5.1 Subscription Cancellations

You may cancel your subscription at any time by:

• Logging into your account and using the cancellation option in your account settings
• Emailing support@environmentalnewsgeopoland.com with your cancellation request
• Contacting customer support through the Contact Form on our Website

Upon cancellation:

• For monthly subscriptions, your subscription will remain active until the end of the current billing cycle, after which it will not renew
• For annual subscriptions, your subscription will remain active until the end of the current subscription period unless you specifically request a prorated refund as outlined in section 2.2

5.2 Event and Service Cancellations

For consultations, webinars, and other scheduled services:

• If you need to cancel or reschedule, please contact us as soon as possible
• Rescheduling options may be available as an alternative to cancellation and refund
• The refund terms in section 2.3 and 2.4 will apply to cancellations

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our Website. The "Last updated" date at the top of this policy will indicate when the most recent revisions were made.

For existing subscriptions and pre-purchased services, the refund policy in effect at the time of purchase will generally apply. However, if our updated policy includes more favorable terms, we may apply the new terms at our discretion.

We encourage you to review this Refund Policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

Environmental News Geo Poland
540 Khan Road, Robertsonfort, E9 5LR
Email: info@environmentalnewsgeopoland.com
Phone: +443725887798

For refund-specific inquiries, please email: support@environmentalnewsgeopoland.com